BUSINESS ETIQUETTE

Etiquette & protocol knowledge is a form of business intelligence that has created unprecedented demand for expert training and guidance. In fact soft skills are so important in the workplace, most employers consider them to be among their most important hiring criteria. According to the survey in USA, one needs 85% soft skills & 15% technical knowledge to grow professionally. Companies are recognizing that etiquette and protocol intelligence is a form of business intelligence. A survey by two Universities of Massachusetts economists found that 86% of employers consider them to be among their most important hiring criteria.

 

  • How to create the long lasting impression (handshaking, introductions, business conversation)
  • How to interact with clients (modern protocol)
  • Image enhancement (developing a professional appearance)
  • Business dining etiquette (handling chopsticks, which knife & fork )
  • Body language at work

 

  • Anger management , time, stress management, positive attitude
  • Global communication styles, voice and accent training
  • Appropriate business attire
  • Social skills (art of walking, sitting & standing)
  • Telephone, email & cell phone etiquette, thank you notes

 

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